Coronavirus (COVID-19) Frequently Asked Questions

  • What are the District’s general health and wellness guidelines?

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    When schools are reopened, we encourage all students, parents, and staff to take common-sense precautions to prevent the spread of all infectious diseases, including common illnesses like colds and flu. 

    • Students and staff are encouraged to stay home when they are sick. 
    • Those who have a fever at school should go home and stay home until fever-free for at least 24 hours without the aid of fever-reducing medication. 
    • Schools have promoted hand hygiene among students and staff through education, scheduled time for handwashing, and availability of soap and water and/or hand sanitizer.
    • Students and staff are encouraged to avoid touching your face, particularly your eyes, nose, and mouth. 
    • Staff is reviewing proper cough etiquette—cough or sneeze into a tissue, sleeve, or arm (do not use hands).
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  • Should I expect a response from the District for my general questions, requests, and suggestions?

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    While we generally try and answer all messages directly, we are finding it challenging to keep up with the volume of emails we are receiving. We have created a form, linked to our Coronavirus webpage for families to submit questions and comments. Themes of questions or thoughts will appear in the FAQ section of our webpage.

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  • If a student or staff member in CUSD tests positive for COVID-19, will families be notified?

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    Community transmission is ongoing in Santa Clara County. As the community follows the Health Officer Order to Shelter in Place issued on March 16, 2020, notification regarding potential contacts to cases will no longer be provided, and school districts are not required to provide any notifications.  Everyone, except for those providing or receiving essential services, should be staying home, especially anyone who is feeling ill.  Anyone who develops symptoms of COVID-19, should call their healthcare provider for further guidance before going to the doctor.  Only the severely ill should seek care at an emergency room and should, if at all possible, call first.
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  • Is there financial assistance for low-income familes?

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    Financial Assistance for Low-Income Residents
     
    Destination: Home has raised more than $11 million from private and public sources, including a proposed $2 million contribution from the County, to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.
     
    Eligible residents must meet these three criteria to qualify for assistance:
     
    1. Resident of Santa Clara County
    2. Household gross income less than 80% of the average median income
         (e.g. $103,900 for a family of four)
    3. Documented loss of income related to COVID-19 impacts due to health,
         employment, or school/child care closures
     
    Eligible households will receive up to a maximum of $4,000 of lost income per month. Assistance may be requested once per month for the duration of the public health emergency, as long as the household continues to experience an economic impact and funds are available.
     
    Residents can get more information or apply online at https://sacredheartcs.org/covid19/. They can also call (408) 780-9134.
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  • Why aren’t schools being closed since COVID-19 appears to be spreading?

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    Based on information from the Santa Clara County Health Department and the Santa Clara County Office of Education today, starting Monday, March 16, 2020, the Cupertino Union School District will be closed to students temporarily. This announcement from the County Public Health Department orders a ban on gatherings larger than 35 people, which means we cannot effectively operate our schools.

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  • How is the District handling absences and attendance?

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    Prior to school closures, students who were kept home due to illness or precaution were marked ill by the school sites.  Attendance codes will not affect grades, student support or trigger truancy notices. On March 11, 2020, a message was sent to all parents with detailed information about absences, grades and report cards. Please refer to this letter for more information.

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  • Has the District intensified cleaning and sanitation procedures, such as frequent disinfecting class

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    The thorough cleaning of school facilities remains a high priority for the District. In addition to increased surface cleaning with disinfectants which staff has been trained in using safely, we are working with outside agencies to support deep cleaning at all school sites.  We will continue to follow any further instructions from Public Health regarding disinfection practices.

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  • My child has a compromised immune system. Should I send them to school?

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    When schools are reopened, if you have concerns about your child’s health and a compromised immune system, please consult your medical provider for guidance.

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  • My child is having technical difficulty.

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    If your child is having technical difficulties please complete this form to request help. (https://forms.gle/R7KrLphZihcpwMru6)

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  • How will the District support learning in light of school closures? What is being done to address th

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    We are preparing plans that include alternatives for instruction that can occur outside of the classroom. Families will receive information soon about District plans to support student learning during school closure. In the meantime, feel free to pull ideas and resources to support student learning at home. Our website has a variety of resources available for families, in addition to family and community resources to help support students with stress and anxiety around this type of issue. District Website Link - https://www.cusdk8.org/Page/8768.

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  • If I do not want to send my child back to school when the District reopens, how will the absence be

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    We will be able to provide families with more information related to this question at the time schools reopen.  In partnership with our district leadership, teachers, and staff, we are focused entirely on making the transition to flexible learning outside of our classrooms and meeting the needs of our students moving forward.

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  • Should public events be canceled?

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    The County Public Health Department issued mandatory orders prohibiting public or private gatherings of more than 100 people. This order will take effect at 12:00 a.m. on March 14, 2020, and will remain in place for at least three weeks. Public Health is also banning gatherings of 35 to 100 people unless certain conditions are met to reduce the likelihood of transmission at those events.

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  • What can I do to ensure the safety of myself and others?

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    Follow the guidelines outlined in messages and on our website, courtesy of the CDC and the California Department of Public Health.

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  • What are the symptoms of novel coronavirus?

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    Symptoms may include fever, fatigue, cough, or shortness of breath. Some people may have pneumonia or more serious illness.

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  • What do you know about COVID 19 (medical information, symptoms, and guidance)?

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    The Public Health Department is regularly updating the COVID 19 Frequently Asked Section of their website.  This page is dedicated to sharing information about the disease, spread, health guidance and more. Please visit this website for questions related to the disease and the most current information from medical experts.

    https://www.sccgov.org/sites/phd/DiseaseInformation/novel-coronavirus/Pages/frequently-asked-questions.aspx

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  • ​I'm feeling stressed and overwhelmed, who can I talk to?

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    A few resources for prompt assistance are: 

    • Anonymous crisis line is available 24 hours, 7 days a week including holidays: 1-800-704-0900 (Mental Health Services)
    • SAMHSA's Disaster Distress Helpline 24 hours at 1-800-985-5990 
    • Text TALKWITHUS to 66746 (Press 2 for Spanish)
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  • Who can I contact if I have questions?

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    County Public Health has a call center available open Monday through Friday, from 8 am-5 pm: (408) 885-3980

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  • Is there a website where I can get the most current information from the Public Health Department?

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    Santa Clara County Public Health Department Website

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